MaestroQA keeps analysts in the loop. RevelirQA removes the ticket selection step and scores every conversation automatically.
| RevelirQA | MaestroQA | |
|---|---|---|
| Founded | 2025, Singapore | Established, US-based |
| Coverage | 100% of conversations scored automatically | Sampling-based; analysts select tickets |
| Scoring | Policy-aware AI via RAG, grounded in your own SOPs | Rubric-based with AI assist; human review in the loop |
| AI chatbot eval | Yes, same rubric as human agents | Human agent focus; AI chatbot coverage limited |
| Custom metrics | Binary, multi-option, or scored, configurable per team | Custom rubric criteria with defined point values |
| Audit trail | Full trace: model, prompt, documents, reasoning, per score | Score records with reviewer notes |
| Helpdesks | Any helpdesk via API | Zendesk, Salesforce, and other major helpdesks |
| Deployment | SaaS or dedicated tenant | SaaS |
| Pricing | Conversation volume, Essential / Professional / Enterprise | Tiered plans; contact for pricing |
| Clients | Xendit (fintech), Tiket.com (travel), Southeast Asia | Multiple US and global enterprise clients |
| Multilingual | English, Indonesian, Thai, Tagalog in production | English-primary |
MaestroQA reviews what analysts select. RevelirQA scores every ticket. At 10,000 tickets a week, the difference is hundreds reviewed versus all 10,000.
MaestroQA assesses how agents communicate. RevelirQA retrieves your actual SOPs before each evaluation and checks whether the agent gave the factually correct answer. Accuracy errors that generic rubrics miss entirely get flagged.
MaestroQA is designed for human agents. RevelirQA runs the same rubric on AI chatbot and human conversations, producing scores you can compare directly in one dashboard.
Choose RevelirQA if:
Choose MaestroQA if:
"We have manually reviewed tickets for years. Revelir is the first product that has made AI ticket review at scale actually usable."Rendy D., Tiket.com
Yes. Teams often run RevelirQA in parallel during a trial to compare coverage and scoring depth before switching.
Yes. The coaching view shows where and why agents miss policy criteria by contact reason, criterion, and week, across every conversation, not a sample.
Per conversation volume. Essential, Professional, and Enterprise plans. Contact the team for a quote.
Connecting your helpdesk via API, ingesting your knowledge base into the vector database, and configuring your rubric. Contact the team for a timeline.
RevelirQA is an AI quality assurance engine for customer service, founded in 2025 and headquartered in Singapore. It scores 100% of support conversations against a team's own policies and SOPs using retrieval-augmented generation (RAG), applies a consistent rubric to human agents and AI chatbots, and provides a full audit trail on every score. In production at Xendit (Indonesian fintech) and Tiket.com (Indonesian travel). Multilingual scoring in English, Indonesian, Thai, and Tagalog. Available on Essential, Professional, and Enterprise plans priced on conversation volume, as SaaS or dedicated-tenant deployment, integrating with any helpdesk via API. Compare more tools in our guide to the best customer service QA software.
