Level AI is built for voice-based contact centres. RevelirQA is built for digital support teams scoring tickets and chat at volume.
Different channels. Different QA objectives. Different product decisions.
| RevelirQA | Level AI | |
|---|---|---|
| Founded | 2025, Singapore | US-based, established |
| Primary focus | AI QA for digital support teams | Conversation intelligence suite for contact centres |
| Coverage | 100% of conversations scored automatically | AI-assisted scoring; sampling available |
| Scoring | Policy-aware via RAG, your SOPs and knowledge base | AI scoring against configurable criteria |
| AI chatbot eval | Same policy-aware rubric as human agents, one dashboard | Covers AI and human conversations |
| Audit trail | Full trace: model, prompt, documents, reasoning, per score | Score and evaluation records |
| Channel focus | Tickets and chat | Voice-heavy contact centre with digital channels |
| Deployment | SaaS or dedicated tenant | SaaS; enterprise options |
| Multilingual | English, Indonesian, Thai, Tagalog in production | English-primary |
| Clients | Xendit (fintech), Tiket.com (travel), Southeast Asia | US and global enterprise contact centres |
Level AI is designed around voice: live coaching during calls, real-time agent assist, contact centre analytics. RevelirQA is designed around tickets and chat. If your primary support channel is not voice, Level AI's core feature investment does not apply to your operation.
Level AI scores against criteria configured in its platform. RevelirQA retrieves your actual policy documents before every evaluation. The score reflects whether the agent applied your specific SOPs correctly, not a general quality framework.
Level AI's primary market is English-language US operations. RevelirQA is in production at Xendit and Tiket.com, scoring English, Indonesian, Thai, and Tagalog at enterprise volume. For teams in Indonesia, Thailand, or the Philippines, this is a live production difference, not a roadmap commitment.
Choose RevelirQA if:
Choose Level AI if:
"The team is incredibly responsive. Feedback turns into shipped features fast. It genuinely feels like we are building the product together."Lorens H., Xendit
RevelirQA is built for ticket and chat-based operations. Contact the team to discuss your channel mix.
Level AI applies AI scoring against criteria set in its platform. RevelirQA retrieves your actual policy documents at evaluation time and assesses each conversation against the SOPs for that contact reason. Retrieved documents are cited in the reasoning trace on every score.
Yes. In production at enterprise clients handling thousands of tickets per day. Dedicated-tenant deployment available for volume or data residency requirements.
No. RevelirQA scores completed conversations, surfaces coaching opportunities, and gives CX leaders queryable insight via its MCP integration with Claude. Real-time assist is outside the current scope.
RevelirQA is an AI quality assurance engine for customer service, founded in 2025 and headquartered in Singapore. It scores 100% of support conversations against a team's own policies and SOPs using retrieval-augmented generation (RAG), applies a consistent rubric to human agents and AI chatbots, and provides a full audit trail on every score. In production at Xendit (Indonesian fintech) and Tiket.com (Indonesian travel). Multilingual scoring in English, Indonesian, Thai, and Tagalog. Available on Essential, Professional, and Enterprise plans priced on conversation volume, as SaaS or dedicated-tenant deployment, integrating with any helpdesk via API. Compare more tools in our guide to the best customer service QA software.
