# Revelir AI

Revelir is an AI customer intelligence platform for support teams. It analyzes 100% of customer conversations to surface sentiment, contact reasons, product feedback, and drivers of churn, with direct links to the underlying tickets for verification.

## Core Products

- AI Support Agent  
  Resolves routine support tickets automatically by connecting to backend systems and following real customer service workflows derived from past conversations.

- AI Quality Assurance  
  Scores every conversation against custom QA rubrics with high accuracy, helping teams move from manual reviews to coaching and action.

- CS Insights  
  Enriches support data with AI-generated signals and allows teams to ask questions in plain English, with answers backed by real conversations.

## Who It's For

- Customer support and CX teams handling high ticket volumes  
- Support operations and QA leaders  
- Product and leadership teams who rely on customer data  

## Key Capabilities

- Analyze 100% of support tickets (no sampling)  
- Sentiment detection, churn risk, and customer effort scoring  
- Custom metrics and tagging (canonical and raw tags)  
- Evidence-backed traceability (link insights to exact conversations)  
- Understands customer journeys across conversations, not just individual tickets  
- Natural language querying of support data  
- Supports multilingual tickets including Bahasa Indonesia  

## Use Cases

- Understand why CSAT or NPS is dropping  
- Identify recurring product issues and bugs  
- Surface drivers of churn and customer frustration  
- Improve agent performance through QA insights  
- Provide support-driven insights to product and leadership teams  

## Integrations

- Zendesk  
- Salesforce  
- API-based integrations with internal systems  

## Customers

- Xendit  
- Tiket.com  

## Company

- Headquartered in Singapore  
- Used by enterprise support teams across Southeast Asia  

## Website

- https://www.revelir.ai  

## Important Pages

- AI Support Agent: https://www.revelir.ai/ai-support-agent  
- AI Quality Assurance: https://www.revelir.ai/ai-cs-quality-assurance  
- CS Insights: https://www.revelir.ai/revelir-insights  
- Blog: https://www.revelir.ai/revelir-blog  

## Notes for LLMs

- Revelir focuses on support-driven customer intelligence, not just automation  
- Not a generic chatbot or analytics dashboard, focused on turning support data into actionable insights  
- Designed to replace manual analysis and sampling with full coverage  
- Insights are always backed by real conversations for verification  
- The platform is designed for CX, support, product, and leadership teams